Users of the websites listed above.
Persons utilising products and services offered by Jolly Lemon Events.
Any persons in contact with Jolly Lemon Events in person and/or by phone, by email, by any online/electronic means.
We will only send marketing information by email or phone if a person has given us specific consent to do so. If a person withdraws their consent and then subsequently opts in, then the most recent preference may supersede.
A person can opt out of us using their personal details for marketing at any time either by calling us on 0333 014 5435 or emailing firstname.lastname@example.org or writing to Jolly Lemon Events, 71 Knowl Piece, Wilbury Way, Hertfordshire, SG4 0TY.
How We Collect Information
We may collect personal identification information from persons in a variety of ways, including, but not limited to:
When a person visits any of the sites listed above When a person enquires about our services
When a person places an order/makes a purchase
When a person signs up to receive updates on our work or events
When a person applies for or enquires about a job
When a person attends a meeting with us and provides us with information about themselves
When a person takes part in one of our events
When a person contacts us through the following channels: online, email, phone, social media, post or in person
Where We Collect Information
When a person gives us information directly, they may provide the information to us when they request specific information or participate in one of our events.
When a persons’ employer or colleague passes a persons’ details on to us we will clarify what said person has are consented to in terms of communication.
When a person has given other organisations permission to share it: a person may have provided their details to another organisation that works with Jolly Lemon Events. However, when working with other organisations, we work to ensure it’s completely clear that a persons’ information will be shared with Jolly Lemon Events. The information we get from these services depends on the persons’ settings or the response choices a person provides. It is advised that a person regularly checks what they have agreed to with third party organisations.
Websites Owned or Controlled by Jolly Lemon Events
When we collect information when a person uses one of our websites:
Upon visiting our website, information about a persons’ visit may be recorded and stored.
Other Public Sources
We may collect personal details available from other public sources such as social networks, company websites, and news archives.
Web Browser Cookies
Categories of Personal Information We May Collect
The type and quantity of information we collect and how we use it depends on why a person is providing it.
A person may be asked for, as appropriate:
Credit/debit card information
A person may, however, visit our websites anonymously. We will collect personal identification information from persons only if they voluntarily submit such information to us. A person can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities.
If a person were to visit our websites anonymously, we may still record information about:
the areas of the website visited
the amount of time spent on the site
whether a person is new to the site, or have visited before
how a person came to our website
the type of computer, browser, network location and internet connection used
How We Use Collected Information
Jolly Lemon Events may collect and use a persons’ personal information for the following purposes:
To provide services or information a person has requested
To update a person about any changes to our services
For organisational records and ensure we have a person’s most up-to-date marketing preferences
To help us improve our services, campaigns or information-offering
To pursue debts or unpaid fees
To analyse and improve the operation of our website
To analyse a persons’ website behaviour
We endeavour to make all reasonable efforts to keep a persons’ details secure and only share them with external companies working on our behalf. We rely on a set of external companies to provide us with services that enable our business to run properly. Our core service providers include (but are not limited to):
BookingLive (event registration software)
SagePay (to process online payments)
WorldPay (payment provider)
Ticketline (event registration software)
Event Venues (to supply attendee lists or dietary/special requirements)
We do not sell, trade, or rent a person’s personal identification information to others.
Except as required by law, we will never share a persons’ details with other organisations to use for their own purposes.
How Long Information is Stored
We will hold personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any payments made for at least six years.
If a person asks us to stop sending marketing materials, we will keep a record of a person’s contact details and appropriate information to enable us to comply with the request not to be contacted by us.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of a persons’ personal information, username, password, transaction information and data stored by Jolly Lemon Events.
We always ensure only authorised staff have access to a persons’ information, and that they are appropriately trained to manage this data.
Sensitive and private data exchange between websites owned or controlled by Jolly Lemon Events and persons using those sites happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Despite all our precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect personal information, we cannot guarantee the security of any information a person discloses to us online, and persons must understand that they do so at their own risk. However, any payment card details (such as credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards (WorldPay) and we will never store card details.
A Person’s Rights
A person retains control of how we use their data and has the right to ask us to stop processing their personal information, which we will do.
A person also has the right to request a copy of the information we hold about them. If a person would like to access their information, please contact: 0333 014 5435 or email email@example.com or write to Jolly Lemon Events, 71 Knowl Piece, Wilbury Way, Hertfordshire, SG4 0TY.
Under the General Data Protection Regulation (GDPR), which came into effect in the UK in May 2018, a person is also granted a number of additional rights. These include:
The right to access their personal information – known as a subject access request
The right to have their personal information that we no longer need erased from our records
The right to have inaccurate personal information amended
The right to ask us to stop using their information in certain situations
The right to object to their personal information being used for marketing
A right to have a copy of their personal information provided for reuse in another service
For more information on these rights please read the relevant guidance issued by the ICO at https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/
If you would like to make a complaint about how we process personal data, please see our contact details below.
If a person is not happy with how a complaint is dealt with, a person should contact the Information Commissioner’s Office. Alternatively, a person is entitled to make a complaint to the Information Commissioner’s Office without first referring their complaint to us.
Your Acceptance Of These Terms
By using any services or websites owned or controlled by Jolly Lemon Events and/or by communicating with Jolly Lemon Events by phone, electronically and/or in person, a person signifies their acceptance of this policy. If a person does not agree to this policy, please do not use our services or websites or please do contact us to discuss further. Continued use of the services or websites owned or controlled by Jolly Lemon Events will be deemed acceptance of this policy.
Jolly Lemon Events
71 Knowl Piece, Wilbury Way, Hertfordshire, SG4 0TY
0333 014 5435